Frequently Asked Questions
1. How can I get the solution?
After you place your order, we will ship a compatible USB hub with our software to your shipping address. Then, our technical support will connect to your machine remotely to set up the software on your PC and follow up with you step by step until everything is working successfully.
2. How it works, and how can I manage the software?
1. Run the software and register it to your SIP Server (soft-switch) using SIP account.
2. Connect your phones to the USB hub. When you connect a phone, it will appear directly on the software screen as a free channel.
3. Route your traffic from your SIP server to the registered SIP account used in step 1.
4. If your SIP server does not support routing to registered SIP accounts, use a switch like SIPElectron.com.
All features can be managed via GUI. No scripts or coding required.
3. How many channels can I run on a PC?
It depends on your PC’s specs. For example, an i5 processor with 4GB RAM can handle 60–80 channels. For more, use a higher-spec PC or multiple PCs.
4. How do you avoid customs issues?
We ship only USB hubs, not VoIP devices. USB hubs are not restricted in any country, so we don’t face issues.
5. What phones are compatible with the SIP GSM gateway software?
We’ve tested specific phones listed on the Supported Phones page. If your target phones aren't listed, contact support for guidance.
6. What does the price include?
The price includes software license, all features/modules, upgrades, USB cables, powered USB hub, and free shipping (limited period). Phones must be bought separately in your market. Check supported phones page or contact support.
7. Is my soft-switch compatible?
Most are compatible. Clients often use SIPElectron.com. Some tested soft-switches are listed under the Compatibility tab.
8. Do I need to root my phones or install specific firmware?
No rooting or firmware modification is required.
9. Do my phones need to be connected to the internet to receive calls?
No, internet access on phones is not needed to receive calls.
10. Do I need a static IP on my PC?
No, the software works without static IP. It receives SIP traffic via the registered account.
11. Can I receive traffic from two networks at once?
Yes, using our dialing plan feature. You can assign network prefixes to specific channels.
12. Can I use multiple phone models together?
Yes. For example, you can use Galaxy A03, A51, and A13 on the same PC simultaneously.
13. What payment methods do you accept?
We accept Bitcoin & USDT crypto.